Your satisfaction is our priority at Cross and Stitch. Should you find yourself dissatisfied with your order, we've simplified our return process for your convenience:

Return Policy and Instructions:

Returns: We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item within 7 days of receiving your order for a full refund or exchange.

Return Eligibility:

  • Items must be unused and in the same condition as received.
  • All original tags, packaging, and accessories must be intact.

How to Initiate a Return:

  • Contact " " for any return enquires

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

Processing Timelines:

  • Once we receive your return, it will undergo a thorough inspection.
  • Refunds will be processed within 3 days of receiving the returned item.
  • The refund will be issued to the original payment method.


  • If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Information: If you have any questions or need assistance with your return, please contact our customer service team at Thank you for shopping with us!


    Feel free to contact us with any questions. Thank you for choosing Cross and Stitch. We appreciate your business - Happy Stitching.